vg66 Privacy Policy — Your Data, Protected
We are committed to protecting your personal information and being transparent about how it is collected, used, and stored on the vg66 platform.
1. Introduction
This Privacy Policy ("Policy") explains how vg66 ("vg66", "we", "us", or "our") collects, uses, stores, and shares personal information about you when you use the vg66 website, mobile platform, and all related services (collectively, the "Platform"). This Policy applies to all users of the Platform, including registered players and visitors who browse without registering.
By registering an account on vg66 or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and agree to the collection and use of your information as described herein. If you do not agree to this Policy, please do not use the Platform.
vg66 does not sell your personal data to third parties. We do not share your information with advertisers or data brokers. Your data is used solely to operate, secure, and improve the vg66 Platform and to fulfil our legal obligations.
Our Privacy Commitments at a Glance
SSL Data Encryption
All data transmitted between your device and the vg66 Platform is protected by SSL encryption. This applies to account login, registration, deposits, and withdrawals.
No Third-Party Data Sales
vg66 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is yours.
Mobile Payment Privacy
When you deposit or withdraw via bKash, Nagad, Rocket, or Upay, vg66 never stores your mobile banking PIN or credentials. All payment authentication takes place within the respective payment operator's own secure system.
Right to Correction
You have the right to request that vg66 correct any inaccurate personal data held about you. Contact our support team at [email protected] to submit a correction request at any time.
Right to Deletion
Subject to our legal retention obligations, you may request deletion of your personal data at any time by contacting [email protected]. We will process deletion requests within 30 days where no legal hold applies.
Contact for Privacy Queries
All privacy-related requests — including data access, correction, deletion, and objection — are handled by the vg66 support team. Email [email protected] with your request and we will respond within five business days.
2. Information We Collect
vg66 collects personal information in several ways: directly from you when you register or use the Platform, automatically through technical systems as you interact with the Platform, and from third-party payment operators when you make a deposit or withdrawal.
When you create a vg66 account, we collect: your full name, date of birth, mobile phone number, and any government-issued identity documentation you provide during KYC verification (such as a National Identity Card, passport, or driving licence). This information is required to verify your identity, confirm you are aged 21 or above, and comply with our anti-money-laundering obligations.
We record details of all deposits, withdrawals, and wagers made through your vg66 account. This includes transaction amounts, timestamps, payment method references (e.g. the last four digits of a bKash mobile number), and game outcomes. We do not store complete mobile banking account numbers, PINs, or passwords. Transaction data is retained to comply with financial record-keeping obligations and to detect and prevent fraud.
When you access the Platform, our systems automatically collect technical data including: your IP address, device type and model, operating system version, mobile browser type, screen resolution, session duration, pages visited, features used, and approximate geographic location (derived from IP address, not GPS). This data is used to maintain Platform security, diagnose technical problems, and improve the user experience.
If you contact vg66 support by email, we retain the content of your messages and any attachments for the purpose of resolving your query and maintaining a record of customer interactions. We may also retain records of any notifications we send you — such as transaction confirmations or account security alerts — as part of your account history.
3. How We Use Your Information
vg66 uses the personal information we collect for the following purposes:
- To create and manage your vg66 account, including verifying your identity and age at registration and at first withdrawal.
- To process deposits, withdrawals, and wagers, and to maintain accurate financial records in accordance with applicable law.
- To detect, investigate, and prevent fraud, money laundering, underage gambling, multi-account abuse, and other prohibited conduct.
- To provide customer support, respond to your queries, and resolve complaints or disputes.
- To comply with our legal and regulatory obligations, including KYC, AML, responsible gaming, and data protection requirements.
- To monitor and improve Platform performance, fix technical issues, and enhance the security and stability of the vg66 service.
4. Legal Basis for Processing
vg66 processes your personal data on the following legal bases, depending on the purpose of the processing:
| Purpose | Legal Basis |
|---|---|
| Account creation, identity verification, deposit and withdrawal processing | Performance of contract (you need this processing to use vg66's services) |
| KYC, AML compliance, fraud prevention, responsible gaming obligations | Legal obligation (we are required by law to perform these checks) |
| Platform security monitoring, fraud detection, technical troubleshooting | Legitimate interests (protecting the Platform and its users from harm) |
| Sending account notifications and transaction confirmations | Legitimate interests / contractual necessity |
5. Payment Data and Mobile Money
vg66 integrates with third-party mobile money operators — bKash, Nagad, Rocket, and Upay — to facilitate deposits and withdrawals for players in Bangladesh. When you initiate a payment through one of these operators, you are directed to that operator's own secure payment interface. vg66 does not intercept, record, or store your mobile banking PIN, password, or full account number at any point during this process.
vg66 receives only a payment confirmation reference from the mobile money operator, together with the transaction amount and a partial mobile number reference (used solely to match the transaction to your vg66 account and to comply with AML requirements). This information is stored securely as part of your transaction history.
Your bKash, Nagad, Rocket, and Upay PINs are never seen, stored, or transmitted by vg66. All mobile payment authentication is handled entirely within those operators' own certified secure environments.
6. Sharing Your Information
vg66 does not sell your personal data. We share your information only in the following limited circumstances:
- With regulated game providers (such as Evolution Gaming, Pragmatic Play, and Spribe) solely to the extent necessary to deliver the relevant games and verify game outcomes. These providers are contractually bound to use your data only for this purpose.
- With mobile payment operators (bKash, Nagad, Rocket, Upay) to the extent necessary to process your deposits and withdrawals. We share only the transaction reference and amount required to complete the payment.
- With law enforcement agencies, regulators, or government authorities where vg66 is legally required to disclose your information — for example, in response to a valid court order, AML investigation, or regulatory inquiry.
- With professional advisers (lawyers, accountants, auditors) where strictly necessary for the operation of vg66's business, subject to confidentiality obligations.
In every case where vg66 shares your data with a third party, we require that the recipient implements appropriate technical and organisational security measures to protect your information and uses it only for the specific purpose for which it was shared.
7. Cookies and Tracking Technologies
vg66 uses cookies and similar tracking technologies to operate the Platform, maintain your session state, and improve your experience. Cookies are small text files stored on your device that help us recognise returning users, remember your preferences, and keep your session secure while you are logged in.
vg66 uses only session and functional cookies necessary to operate the Platform. We do not use advertising cookies, third-party tracking pixels, or cross-site tracking technologies. You can control cookie settings through your mobile browser's privacy settings. Note that disabling session cookies may affect your ability to log in and use certain Platform features.
8. Data Retention
vg66 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account registration and identity data is retained for the duration of your account plus five years following account closure (to comply with A ML and KYC obligations); transaction data is retained for five years from the date of the transaction; technical and usage logs are retained for up to 12 months; and customer support communications are retained for two years from the date of the last interaction.
When a retention period expires and there is no legal basis for continued retention, vg66 will securely delete or anonymise the relevant data. If you close your vg66 account, we will begin the deletion process for data that is no longer subject to a legal hold within 30 days of account closure.
9. Your Rights
As a user of the vg66 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your name, registered mobile number, and a description of your request. We will respond within five business days.
You have the right to request a copy of the personal data vg66 holds about you. We will provide this information in a readable format within 30 days of a valid access request, subject to verification of your identity.
If you believe that any personal data vg66 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We will action rectification requests within 14 days and notify you when the update has been made.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent is the basis for processing), or where you object to processing and there are no overriding legitimate grounds. This right is subject to our legal retention obligations — we cannot delete data we are required by law to keep.
You have the right to object to vg66 processing your personal data where that processing is based on our legitimate interests. Where you raise a valid objection, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests or the processing is necessary for legal claims.
10. Security Measures
vg66 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, restricted access controls so that only authorised personnel can access personal data on a need-to-know basis, regular security assessments of the Platform, and secure encrypted storage for all sensitive account and identity data.
While vg66 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your own account — keep your password confidential, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect that your account has been compromised.
11. Children and Underage Users
The vg66 Platform is strictly for users aged 21 and above. vg66 does not knowingly collect, store, or process personal data relating to any person under the age of 21. If vg66 becomes aware that personal data of an underage individual has been collected, we will immediately close the associated account, delete the data (subject to any legal retention obligations), and forfeit any funds in the account. If you are a parent or guardian and believe that a minor may have used the Platform, please contact us immediately at [email protected].
12. Changes to This Privacy Policy
vg66 may update or revise this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by sending an alert to their registered mobile number. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how vg66 handles your personal information, please contact our support team. We are available 24 hours a day, 7 days a week. Email addresses on this page are displayed as plain text and are not clickable links.
Email: [email protected]
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